You can find the answers to these and hundreds more questions in the ebooks by Rick Brenner from Chaco Canyon Consulting. They’re written especially for people like you — people so busy that they have no time to read ordinary business books. More
All this is available in a series of topic-focussed ebooks. Some are in Acrobat format, and some are stand-alone Web sites. All you need to be able to read them is the Acrobat reader or a Web browser.